With the market continuing to respond strongly to the KDI diesel engine line from KOHLER Engines, the company is launching a new digital platform to further enhance communication with its dealers and assist them to quickly and effectively identify, understand, and solve technical issues. The new iService platform from KOHLER Engines offers fast and easy access to troubleshooting tips, equipment manuals, help desk support, parts ordering, educational resources, warranty information, and more.
“We’re excited about our new iService platform,” said Jeff Wilke, product manager – diesel engines for KOHLER Engines. “The same spirit of innovation that initially drove us to develop our KDI engines also led us to the new training and support platform. As our KDI engines continue to connect with equipment manufacturers and end users alike, we thought it was also important to advance our dealer training and support. The initial feedback that we’ve received has been very favorably and we’re eager to make this helpful new tool available to more dealers within the coming months.”
The technology behind Kohler’s iService is designed for cross-platform performance, allowing users to access information from a multitude of devices, including desktops, laptops, smartphones, and tablets. Some of the more notable features offered through iService include: fast and easy access to electronic owners and service manuals with built-in animations to help guide technicians through difficult tasks; a robust Online Academy to help keep technicians well versed on KDI engines; a help file that walks technicians through troubleshooting and allows them to identify the root cause of issues; and direct access to factory updates.
The Online Academy offered through iService is structured with different levels and is designed to further educate service personnel charged with KDI technical interactions. This educational module is divided into several sections with supporting text, videos, and other interactive content. A test about the information covered is presented at the end of each section and a sufficient score allows participants to advance to the next section.
“We’re always looking for ways to enhance our dealer network, which now consists of more than 600 dedicated diesel dealers across the country,” Wilke said. “We want to ensure that they all have the tools, technology, information, and access needed to further advance our collective leadership in diesel engines and related technologies.”