In an effort to better meet the needs of today’s customer and the evolving job site, John Deere is extending its JDLink in-base subscription service from three to five years on construction and forestry machines. The update is a result of increased customer interest in technology and the integration of 4G hardware in John Deere equipment. The extension also allows the manufacturer to stay connected with machines beyond the warranty period and unlocks additional functionality and value for customers.
“The JDLink connection is foundational to John Deere and our channel’s ability to monitor the customer’s machine and improve uptime,” said Jena Holtberg-Benge, director, John Deere WorkSight. “Extending it in base from three to five years across all product lines enables us to connect to people, equipment, technology and insights in order to provide exceptional support and value-added solutions that solve customers’ pain points and needs.”
JDLink is a telematics system designed to remotely connect owners and managers to their equipment, and to provide alerts and machine information, including location, utilization, performance and maintenance data to manage where and how equipment is used. The JDLink equipment management solution is the heart of John Deere WorkSight — a technology tool that helps customers be more productive, avoid downtime and keep costs low with advice and support from a John Deere dealer.
Equipment covered in this extension includes backhoe loaders, crawler dozers, excavators, motor graders, scraper systems, tractor loaders, wheel loaders and many other machine forms. Previously, only heavy equipment had five years in base, including articulated dump trucks; the 1050K crawler dozer; 470G, 670G and 870G excavators; and 744K-II, 824K-II, 844K-II, 844K-III and 944K wheel loaders. A three-year option will remain for skid steer loaders and compact track loaders.
Tags: JDLink, John Deere, John Deere WorkSight, warranty