Fecon Customers Now Have Direct Access to FeconConnect Dealer Web
Fecon Inc., a leading manufacturer of forestry products, recently announced that effective immediately, it will begin allowing end-user customers access to its previously “dealer only” web portal called FeconConnect. Customers registering their products with Fecon will now have access to the same technical documentation that was formerly exclusive to Authorized Dealers.
Vice President of Product Support, Kevin McCann says: “We are responding to the demands of the market. Customers increasingly want access to a self-service platform that empowers them to be more informed about their products.” Fecon believes this approach will be beneficial for both customers and dealers. When a customer contacts their dealer’s Parts Department to order spare parts, having the correct part information, shortens the fulfillment process creating an overall better customer experience.
The process is simple. Fecon attaches a sticker with a QR code to every machine they sell. A customer can scan the QR code with their mobile device or type in the web address from a computer. After being routed to a webpage where they can register their product, a Customer Service Representative will e-mail a username and password to the customer allowing access to FeconConnect. Once inside, customers need only enter their serial number into the search bar and the documentation for their specific machine will be shown.
McCann says: “Our goal at Fecon is to create an effortless experience for our customers. We are constantly investing and upgrading our online products to deliver more meaningful content in order to assist our customers with their product support needs.”
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