Caterpillar Introduces CVA Services Commitment Featuring Two-Day Repairs and Parts Next-Day
Caterpillar is strengthening the value of its Customer Value Agreement (CVA) with the addition of an upgraded Services Commitment. What exactly does that mean? Well, starting in 2026, CVAs that include dealer labor come with a two-day repair commitment on common repairs to get the equipment back to work — or the customer gets paid. The new Services Commitment also includes next-day availability on parts. This gives customers access to wear and repair parts that are available for pickup at their requested dealer location.
“Our new Services Commitment program with a CVA is all about offering the customer hassle-free, peace-of-mind equipment ownership,” said Ebban Clause, vice president of sales and marekting, construction industries services division. “Customers dealing with downtime need to act fast, and they need parts to get the equipment up and running quickly. Our new Services Commitment delivers just that — Two-Day Repairs, Parts Next-Day, or the customer gets paid.”
According to the press release, the goal of the new Services Commitment is to simplify equipment ownership. The company added that the Parts Next-Day commitment was created to help customers get their equipment back up and running quickly.
From the press release:
CVAs offer 24/7 access to asset insights with equipment health management tools like VisionLink and Cat Inspect. As part of the agreement, customers receive expert support from their local Cat dealer. Genuine Cat parts and fluids are available for scheduled planned maintenance at the customer’s desired location at the right time.
Caterpillar said the global rollout of CVAs with the new Services Commitment will begin in the first quarter of 2026. Contact your local dealer for more info.
Pam Kleineke is managing editor of Compact Equipment.
