Montabert, a world leader in the design and manufacturing of hydraulic rock breakers and related attachments, introduced its state-of-the art distribution and customer care center to dealers recently in Nashville. The expanded location houses 50,000 square feet of product along with Montabert’s customer care and inventory planning teams for streamlined communication and inventory management with its French headquarters.
“This distribution center allows our planning and inventory management teams to be housed in one location, ensuring the highest level of service for customers. This facility has allowed us to stock 33% more product and provide same-day shipping on instock items,” said Stephane Giroudon, Director of Sales — Americas for Montabert.
With this efficient workflow, customers can expect to see Montabert’s high quality service improve, including same day shipping on more in-stock items.
“This distribution center is integrated with a global Customer Relationship Management (CRM) system that will link a new online dealer portal to the factory and distribution center. The dealer portal has the functionality to order products and parts, register products, and process warranties, all while communicating back to the factory in real-time,” said Giroudon.
The strategically positioned facility is more centrally located in the United States and has improved access to dealers nationwide, meaning quicker turnaround times for orders placed nationally.
In addition to the distribution center, Montabert is coordinating the rebuilding of breakers with its newly established remanufacturing facility in Chattanooga, Tennessee, and is eagerly anticipating the opening of the new remanufacturing facility in Elko, Nevada, to better serve customers in the western region of the United States.