To keep mechanics and service technicians up-to-date on the latest Terex equipment technologies and equipment advancements, Terex Utilities hosted its annual Service School on June 7-9, 2016, in Watertown, S.D. At this year’s event, the Terex Service Department hosted 59 people, representing 38 utility companies. Attendees came from as far away as Australia, China and New Zealand to participate.
The 2016 Service School offered attendees the opportunity to learn tips, tricks and techniques on utility trucks and support equipment from experienced Terex Support instructors. During the 3-day event, participants rotated through a series of stations that incorporated Terex utility equipment and training aids to educate attendees on the most current maintenance, troubleshooting and repair procedures for the company’s digger derricks and aerial devices.
“Providing an innovative hands-on approach creates an atmosphere where participants feel comfortable asking questions and sharing their experiences with the group. This school included in-depth experiences with various units, components and systems,” says, Ken Vlasman, Customer Service Manager, Terex Utilities. “Many of our attendees were from their companies’ service departments, and they range from brand-new employees to experienced hydraulic and heavy equipment service technicians. Our service schools are designed to provide attendees of all skill levels with the most comprehensive, in-depth information available on a wide-variety of utility equipment to enable them to better do their jobs.”
Vlasman added, “Our highly experienced staff of instructors ranged from field service technicians, engineers and national service technicians who have over 300 years of experience collectively and an average tenure of 21 years with Terex.”
For mechanics and service technicians not able to attend the Watertown event, Terex Utilities will host Service Schools around the country throughout the year. In addition to these in-person training events, customers can request customized training at their own facilities or take advantage of Terex Utilities’ online training university.