John Deere Introduces Operations Center PRO Service
John Deere recently launched Operations Center PRO Service, a new digital tool designed to enhance how equipment owners use, maintain, diagnose, repair and protect their equipment. The company said that Operations Center PRO Service delivers new, industry-leading support capabilities for both connected and non-connected machines across John Deere’s agriculture, turf, construction and forestry equipment portfolio. The tool boasts new and enhanced features, including the ability to install software when replacing electronic components or controllers (also called reprogramming).
Developed with customers in mind, Operations Center PRO Service adds to the suite of existing digital support tools currently available to John Deere equipment owners, including the John Deere Operations Center, Equipment Mobile and Shop.Deere.com. The company noted that the increased functionality of Operations Center PRO Service also replaces John Deere Customer Service ADVISOR, which will be phased out over the next year.
“The launch of Operations Center PRO Service is a significant milestone that adds to John Deere’s existing tools, and it reaffirms our longstanding commitment to empowering customers to choose how they repair their equipment,” said Denver Caldwell, vice president of aftermarket & customer support. “Importantly, our development of these tools reaffirms John Deere’s support of customer self-repair. We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible.”
More on Operations Center PRO Service
Operations Center PRO Service is not just for equipment owners. According to the press release, a local service provider can also use the tool — with the equipment owner’s permission — to gain access to diagnostic and repair information to support the owner’s needs.
“Our message to our customers is clear,” continued Caldwell. “Whether you want the support of your professionally trained and trusted John Deere dealer, to work with another local service provider, or to fix your machine yourself, we’ve created additional capabilities for you to choose the option that best fits your needs.”
How Operations Center PRO Service Works
John Deere explained that the service is based on foundational capabilities that are available at no additional cost upon purchase of its equipment through Operations Center Service Overview and Equipment Mobile, including:
- Operator’s manuals
- Active and stored diagnostic trouble codes
- Secure software updates
- JDLink information
- Warranty information
New Features
The company noted that the new Operations Center PRO Service delivers digital repair content filtered by year and model number. This provides users with additional relevant machine information to help efficiently and accurately troubleshoot, diagnose and repair their equipment. John Deere said that Operations Center PRO Service is designed to be intuitive and deliver actionable support in real-time.
An annual license for the service capabilities of Operations Center PRO Service starts at just $195 USD per machine for customers. The press release detailed these specific features that are now brought together in a single customer interface:
- Machine health insights and diagnostic trouble codes
- PIN-specific machine content, including manuals
- Software reprogramming for John Deere controllers
- Diagnostic Readings
- Diagnostic Recordings
- Interactive diagnostic tests
- Calibrations
From the press release:
Equipment owners can access Operations Center PRO Service through the John Deere Operations Center. Once connected to the platform, owners will add their equipment into their account using the machine’s serial number. Use of an electronic data link may be required for more advanced features within Operations Center PRO Service, including software reprogramming. Certain interactive tests, calibrations, and reprogramming limitations will exist at initial release. John Deere will deliver additional capabilities in future updates. See JohnDeere.com/PROService for further details.
Pam Kleineke is managing editor of Compact Equipment.
