John Deere Adds New Customer E-Commerce Capabilities to Operations Center Experience
John Deere recently announced new user capabilities within its Operations Center platform. The company said customers who use Operations Center can now benefit from streamlined parts ordering through the newly integrated Shop.Deere.com feature. This new feature allows customers with factory maintenance plans to add parts for scheduled services directly to their cart and complete purchases with confidence and ease.
“We are continuously evolving John Deere Operations Center to simplify and enhance our customers’ digital experience,” said Katie Voelliger, product marketing manager, John Deere. “Customers can review, create and save factory-recommended or customized maintenance plans within Operations Center and manage all equipment maintenance in one convenient location.”
According to the press release, this streamlined fleet maintenance management process enables users to plan maintenance intervals, order parts online and monitor machine health efficiently in near real time, through one interface. John Deere said these capabilities will help customers increase uptime through better management of preventative maintenance for their equipment fleets.
More from the press release:
Within Operations Center, fleet managers can also log completed maintenance tasks with details such as costs, photos, documents, repair notes and service history to support machine lifecycle management. Customers and their approved John Deere dealers or preferred service providers can jointly monitor and manage maintenance plans, helping to streamline communications for more productive operations.
Pam Kleineke is managing editor of Compact Equipment.
