Terex Improves Customer Service, Reduces Lead Times

Just as contractors are facing increased competition and losses, as are manufacturers. A theme of the past year and a half has been added value. Manufacturers are looking to prove to their customers that they are in it for the long run, regardless of what the market throws their way. The latest development is Terex working with Neal Brothers to improve customer service and reduce lead times for Terex construction products sold in North America.

Starting mid-February, Neal Brothers began providing logistics support and machine configuration at its facilities in the Port of Charleston, S.C. A global logistics provider since 1916, Neal Brothers operates two locations in Charleston dedicated to staging and dispatching Terex construction equipment. These locations are equipped to receive RORO and container ships.

“Neal Brothers is an excellent partner for Terex to further our quest to provide excellent customer service,” says Dean Barley, aftermarket area director, Terex Construction Americas. “This partnership is the first phase of several projects aimed at improving our operational excellence in North America, by reducing equipment lead times, being more responsive to new equipment order deliveries and ultimately, helping our distributors reduce their equipment inventory and the inventory in the channel.”