Better Business Bureau

Excellence is something you earn. The art of excelling is of particular importance in the field of business, where it’s an essential value and goal to be constantly pursued.

KIOTI Tractor understands these ideas. The division of Daedong Industrial Co. Ltd. unveiled a new 5-PAW Dealer Excellence Certification Program at its annual dealer meeting in December, promoting its elite class of dealers.

“We are extremely excited about KIOTI’s new 5-PAW Program and pleased with our recent certification as a 5-PAW Dealership,” said James Little of Little Equipment. “It means a great deal to us to provide our customers with high-quality products and personalized service.”

The program features five evaluation areas: sales, service and parts, customer satisfaction, issue resolution and facility appearance, which includes providing ample parking, a clean and pleasant purchasing environment, an attractive product display and ample parts, service and sales areas. Every year, the criteria for this program in each of these categories will become more stringent, to ensure that dealerships are consistently maintaining superior customer service and an attractive and functional sales facility. Certification for the program’s first year will run from Oct. 1, 2008, through Sept. 30, 2009.

As part of their new certification, 5-PAW KIOTI dealers will be advertised as such in trade publications, regional advertisements, on KIOTI’s Web site and through signs, banners and plaques provided to them for display around their showroom. All of these items will contain a unique KIOTI 5-PAW program logo that only certified dealers will have permission to use.